Main Content
In a world of endless possibilities, we enable people & organizations to succeed with our innovative solutions by blending automation, people, process & security 365 days.
Mission and Team
Learn about our mission and the people behind it.
Security and Compliance
Explore our commitment to security, privacy, and compliance.
Partner Ecosystem
Explore our partner ecosystem for data integrations and workflows.
Career Opportunities
Find out about life as Apps 365 and check out our open positions.
Positive Change
Discover how Apps 365 drives positive change through innovation and inclusion.
Contact Us
Get in touch to talk to us about our products or company.
Announcements and News
Our latest announcements, coverage, and press resources.
The latest industry news, updates, and info from the team at Apps 365.
Product Releases and Integrations
Find out about our latest product releases and partner integrations.
Information Repository
A repository of information for quick reference, problem-solving, and decision-making assistance.
Customer Success Stories
Read our customer success stories to see how we deliver real impact.
Industry Success
Explore how industries thrive with us through real success and proven results.
Security Standards
Our apps ensure security, compliance, and data protection, tested by Microsoft and available on MS Azure Marketplace.
Innovative Applications
Our innovative applications are available on the Microsoft Appstore.
Support Team
Our Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships.
Deployment Options
Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.
User Experience
Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.
Subscription Benefits
Our valued subscribers enjoy unlimited support, enhancements, features, and updates.
Helpdesk 365
Helpdesk 365 leverages AI to deliver fast, effective solutions, making ticket management smoother and more efficient.
AI Route Management
Automatically route tickets to the right team or agent, ensuring faster responses and balanced workload management.
Meeting Scheduling
Effortlessly schedule meetings via Outlook, keeping everyone organized and informed.
Collaboration Tools
Effortlessly connect with Azure DevOps to streamline tracking, improve collaboration, and optimize support workflows.
Performance Monitoring
Generate in-depth CSAT reports to assess service quality and enhance customer satisfaction.
Time Management
Monitor time spent on tickets to optimize task management and boost team productivity.
AI Chatbot Support
Provide round-the-clock support with an AI-powered chatbot that delivers instant responses and enhances efficiency.
Service Clarity
Establish clear support boundaries with defined response times to enhance efficiency and elevate customer satisfaction.
Ticket Submission
Empower users to submit, track tickets, and find solutions effortlessly through an intuitive portal.
Workflow Optimization
Streamline ticket management with AI-driven automation, minimizing manual effort and optimizing workflows.
Data Security
Safeguard sensitive data with Microsoft’s cutting-edge security and compliance standards.
AI Task Automation
Utilize AI to automate repetitive tasks, boost efficiency, and focus on high-priority issues.
Role Restrictions
Restrict ticket access based on roles, ensuring data security and maintaining accountability.
Universal Access
Access Helpdesk anytime, from any device, ensuring seamless ticket management and support.
Customization Options
Customize fields and templates to capture essential data and streamline management of specific ticket types.
Resolution Tracking
Define and track resolution deadlines to uphold service standards and meet customer expectations.
International Operations
Facilitate operations with multi-language capabilities, regional settings, and time zone adjustments.
AI Ticket Prioritization
AI dynamically assigns ticket priorities based on severity to ensure critical issues receive prompt attention.
Automated Follow-ups
Follow-ups are automated through AI to confirm resolution and enhance customer satisfaction post-ticket closure.
Agent Monitoring
Agent activity is monitored, ensuring tickets are evenly allocated for efficiency and to prevent fatigue.
Real-Time Notifications
Real-time updates are sent through AI-driven notifications to keep users and agents informed.
Feedback Analysis
AI analyzes customer feedback to identify trends and highlight areas for service improvement.
Trend Anticipation
AI analyzes past ticket trends to anticipate potential issues and prepare teams proactively.
Efficient Ticketing
The Microsoft ticketing system swiftly assigns tickets, reducing wait times and enabling faster issue resolution.
Operational Optimization
Automate repetitive tasks to minimize manual effort, lower costs, and optimize resource utilization.
Scalability
Whether for small businesses or large enterprises, the SharePoint Ticketing System scales to meet evolving demands.
Agent Empowerment
Empower agents with AI-driven tools, comprehensive ticket histories, and automated workflows.
Issue Prevention
Leverage AI insights to address recurring issues, improving efficiency and reducing service disruptions.
Workload Management
Automated ticket distribution optimizes workload balance, keeping agents productive and engaged.